Last updated: 21 Jul 2025

Alert Management in Harness AI SRE

Learn how to effectively manage and configure alerts in Harness AI SRE.

Overview

Harness AI SRE provides flexible alert management capabilities that help you:

Receive alerts from any monitoring system
Configure alert routing and escalation
Customize alert handling based on severity and source
Automate responses using runbooks

Alert Sources

Native Integrations

Harness AI SRE supports direct integrations with popular monitoring tools:

Datadog
Grafana
New Relic
Prometheus
AWS CloudWatch
Azure Monitor
Google Cloud Monitoring

Webhooks

Our webhook integration supports any monitoring system or custom application that can send HTTP requests. Common use cases include:

Custom monitoring solutions
Internal applications
Legacy monitoring systems
Third-party services

Alert Configuration

Alert Routing

Configure where alerts are sent based on:

Service
Environment
Team
Severity
Custom fields

Alert Enrichment

Enhance alerts with additional context:

Service metadata
Environment details
Team information
Historical data
Related incidents

Alert Actions

Define automated actions when alerts are received:

Create incidents
Trigger runbooks
Send notifications
Update dashboards
Create tickets

Best Practices

Alert Design

Use clear, actionable alert names
Include relevant context in alert descriptions
Set appropriate thresholds
Configure proper severity levels